Privacy Policy

1. Introduction

At FST Logistics ("we," "us," or "our"), we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our website, www.fstlogistics.co.uk ("Website"), or communicate with us.

2. Information We Collect

2.1 Personal Information

We may collect and process the following personal information:

• Contact Information: Name, email address, and any other details you provide when filling out our contact form or communicating with us.
• Communication Data: Records of correspondence and communications with you.
• Technical Data: IP address, browser type and version, time zone setting, operating system, and platform.

2.2 Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to distinguish you from other users and to improve your experience. For detailed information on the cookies we use and the purposes for which we use them, please refer to our Cookie Policy.

3. How We Use Your Information

We use your personal information for the following purposes:

• To Provide Services: Responding to your enquiries, processing your requests, and providing logistics services.
• Communication: Communicating with you about our services, updates, and promotional offers (with your consent).
• Website Improvement: Analysing how our Website is used to improve functionality and user experience.
• Legal Compliance: Complying with legal obligations and protecting our legal rights.

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: Where you have provided consent (e.g., subscribing to newsletters).
• Contractual Necessity: To fulfil our contractual obligations to you.
• Legitimate Interests: For our legitimate business interests, such as improving our services.
• Legal Obligation: To comply with applicable laws and regulations.

5. Disclosure of Your Information

We may share your personal information with:

• Service Providers: Third-party vendors who assist in operating our Website and providing our services.
• Legal Authorities: If required by law or to protect our rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.

We do not sell or rent your personal information to third parties for marketing purposes.

6. International Data Transfers

Your personal information may be transferred to and processed in countries outside the UK. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law.

9. Your Rights

Under the GDPR and UK data protection laws, you have the following rights:

• Access: Request access to your personal information.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal information.
• Restriction: Request restriction of processing your data.
• Portability: Request transfer of your data to a third party.
• Objection: Object to processing based on legitimate interests.
• Withdraw Consent: Withdraw consent at any time where we rely on consent to process your data.

To exercise your rights, please contact us at info@fstlogistics.co.uk.

10. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.

11. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: info@fstlogistics.co.uk